1. Is every coach insured?
2. Where will I be picked up after arrival? What happen if the flight is
delayed?
3. Does the package price include meals?
4. Does the package price include admission fees?
5. What are the typical tips?
6. Is the time indicated in the itinerary coach arrival time or
departure time?
7. Will each passenger’s seat on the coach not be changed during the
trip?
8. Can we change or cancel the reservation?
9. Is smoking permitted in hotel rooms?
10. How many beds are there in a hotel room?
1. Is every coach insured?
Each coach is covered with $5 million liability insurance.
2. Where will I be picked up after arrival? What happen if
the flight is delayed?
Passengers of U.S. domestic flights will be picked up by our escort at
the baggage claim area and passengers of international flights will be
picked up at the Exit. If the flight is delayed, changed or canceled,
please notify us as soon as possible for appropriate arrangements. In
addition, the loss incurred as a result of the above-mentioned reasons
shall be borne by the airline company. We (i.e. TQTours) assume no
responsibilities.
3. Does the package price include meals?
Basically, the package does not include meals unless otherwise
specified.
4. Does the package price include admission fees?
The admission fees that are included in the package price are specified
in the itinerary. For those not specified in the program, they are not
included in the package rate. Please review the itinerary carefully
before making payment.
5. What are the typical tips?
For airport pick-up or drop-off service, the typical tips are $3/person per way. For tours, the typical tips are $6/person per day.
6. Is the time indicated in the itinerary coach
arrival time or departure time?
It’s departure time. In this connection, please make sure to arrive ten
minutes before departure time. No waiting will be granted for late
passengers. In addition, arbitrary change of pick-up venues without
prior consent of the Company is not permitted.
7. Will each passenger’s seat on the coach not be
changed during the trip?
For fairness, passengers change seats on a daily basis for tours lasting
three days and up. By so doing, every passenger will have the
opportunity to have front seat.
8. Can we change or cancel the reservation?
Different tours have different penalties on changes and cancellations
ten days prior to departure. Within ten days prior to departure, no
change or cancellation is allowed. No refund shall be made to
cancellation due to personal reasons of the guests, such as lack of
travel documents, arriving late, sickness, accidents or others.
9. Is smoking permitted in hotel rooms?
All rooms on our reservation list are non-smoking rooms. Heavy penalties
will be levied for smoking in the rooms. Please contact hotel front desk
if smoking rooms are desired.
10. How many beds are there in a hotel room?
All hotel rooms on our reservation list are standard rooms with 2 beds
(double size). If three or four customers wish to share a standard room
and need an extra bed, the customers shall contact the hotel front desk
and bear all the extra costs.
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